The Yorker has a number of policies relating to our editorial style, complaints, online comments system and more. Key policies are listed below:
The Yorker aims to be a platform for interesting and informative discussion. We welcome all comments from our online community on the content we produce. However, in the interests of keeping it interesting and informative, there are the following community guidelines. The following kinds of comments will not be published on our website:
1. Any comment judged to be defamatory
2. Any comment that is racist, sexist, homophobic, or otherwise classified as hate speech
3. Any comment that is threatening, offensive, or constitutes a personal attack
4. Any comment that hijacks the discussion for the purposes of commercial advertising or spam
5. Any comment that is significantly off-topic or excessively long
We believe that an interesting and civil discussion can take place within these guidelines.
We reserve the right to edit or remove any comment for any of the reasons given above, or for any other reason.
Our comments are moderated, particularly for those with unverified email addresses. As such, your comments may occasionally take a while to appear on the site.
If you’d like to contact us regarding comments, please contact the Webmaster (email@example.com).
If you wish to complain about any journalistic aspect of The Yorker, please send an email to both the Editor at firstname.lastname@example.org and / or Deputy Editor for Content at email@example.com, detailing your complaint (please state that it is a complaint in the subject), a web link to the article in question and information on how to contact you. Alternatively, please send a letter to:
The Yorker Ltd.
c/o Vanbrugh College
University of York
We can only accept complaints by email or by letter. Members of our team will not discuss complaints over the phone, by text message, video call (e.g. Skype, Google Hangouts etc.) or through online discussion in social media (e.g. Facebook messaging or Twitter).
Our complaints procedure has been developed using industry standards as a template.
You should complain within 30 working days of the incident or event. We aim to email or post most replies to complaints within 10 working days of receiving them, although this also depends on their nature and how many we have. If others complain about the same issue our reply to everyone, by definition, will usually be the same.
If you are still dissatisfied, please respond within 20 working days explaining why and request a second reply. We may need more time to investigate but will reply as soon as we can.
What information do we collect?
When registering with The Yorker we will ask you for your:
• email address
We may from time to time ask you for more information, for example if we run a competition which you participate in.
How do we use your information?
Your name and email may be used to contact you with regards to games, competitions and involvement in The Yorker.
Some of the content on our website, especially within the News section, may not be appropriate to young children. The Yorker follows an ethical news reporting policy, but will still publish distressing pictures if it is believed they are in the public’s interest.
Misuse of Website
In the case of somebody misusing The Yorker, we may use your information to restrict you from using our site. If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
The Editorial Director reserves the right to resign a contributor’s membership if they do not adhere to The Yorker‘s journalistic and ethical policies, attempt to engage in defamation, libel and the like or otherwise bring The Yorker into professional disrepute.